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Monday - Friday
Receptionist available by telephone for urgent calls from 8am.    Surgery opening times are 8.30 am to 6.30pm.
Monday to Friday
Appointments available
9am to 12 noon and 3.00pm to 6.00pm DAILY
Closed for lunch 1.00pm to 2.00pm
Monday to Friday
Winterton Dispensary - Opening Hours
9.00am to 1.00pm and 2.00pm to 6.00pm DAILY
Monday 9.00 am to 1.00pm    3.00pm to 5.00pm
Tuesday 9.00 am to 1.00pm   CLOSED PM
Wednesday 9.00 am to 1.00pm    3.00pm to 5.00pm
Thursday 9.00 am to 1.00pm    3.00pm to 5.00pm
Friday 9.00 am to 1.00pm    3.00pm to 5.00pm
  For appointments at Burton upon Stather Tel: (01724) 720202 during office hours
Monday 9.00 am to 1.00 pm  2.00 to 5.30pm
Tuesday 9.00 am to 1.00 pm  CLOSED PM
Wednesday 9.00 am to 1.00 pm  2.00 to 5.30pm
Thursday 9.00 am to 1.00 pm  2.00 to 5.30pm
Friday 9.00 am to 1.00 pm  2.00 to 5.30pm
  Telephone number during opening hours:  (01724) 732202.
For URGENT advice when surgery closed telephone 111
For bookings by telephone, call or telephone during office hours.  Please book a separate appointment for each member of the family who is coming.  Appointments are 10 minutes duration in general, so for more complex or multiple problems you may need to make 2 appointments.

It is normally possible to offer an appointment with a doctor for non-urgent cases within 24 hours.

If you wish to see a particular doctor, it is advisable to make an appointment well in advance.

In accordance with the Patientís Charter, urgent cases will be seen that day by the duty doctor.

Broadly speaking urgent cases are serious, sudden and severe conditions that have arisen recently, which will not wait until you can see your usual doctor.  Urgent appointments on the same day are reserved for these cases so please expect to make a routine appointment up to 3 days in advance.

Same day appointments for minor illnesses are also available with our Nurse Practitioner.

The main surgery for this medical practice is at Winterton

A range of procedures are provided at the Winterton Surgery and it may be necessary for patients living in the surrounding villages to travel to Winterton on occasions to access these services, eg surgical, immunisation and baby clinics.

It will always be necessary for patients to travel to Winterton for treatment when the Burton Surgery is closed, eg on Tuesday afternoons. Winterton Surgery telephone no: 01724 732202.

You can now book, check or change an appointment 24 hours a day, 7 days per week, by using our automated telephone system.  All you need to use this new technology is a touch-tone telephone, your contact telephone number and date of birth.

When you telephone the surgery, select the option for the automated booking service and then follow the simple instructions.

It is easy - just listen and follow the options given to you.

NOTE:  Please inform us if you change your telephone numbers - your home and mobile.

The  doctors offer a high standard of care with a flexible appointment system between 9.00 am and 6.00 pm by appointment enabling in most cases being able to book between 2 days and 4 weeks in advance. Urgent cases will be triaged the same day to ensure the most appropriate management is undertaken.

The Clinical Pharmacist performs medication reviews - please enquire at reception to book your review with the clinical pharmacist.

If you are over 75 years of age and you do not have regular check-ups by the doctor or nurse for any ongoing conditions you can telephone the surgery for a consultation to discuss any health issues you may have. Please ask reception to book you for an over 75 health check.

Patients can book an appointment for the practice nurse in advance or on the day.  This system is monitored carefully and evaluated. An appointment may be booked with the nurse for suture removal, ear syringing, blood tests, dressings, immunisation, cervical smears, and some medication reviews, etc, during surgery hours Monday to Friday.

If you cannot keep your appointment, please notify the surgery as soon as possible
as we can offer the appointment to someone else.

We have an average of 70 patients per month who do not attend for their appointments. This is equivalent to 3.5  full surgeries.

Winterton Medical practice DOES NOT provide a minor injuries service.  If you experience a minor injury please attend the Accident and Emergency department at Scunthorpe General Hospital for treatment.

NHS 111 is a new service that has been introduced to make it easier for you to access local NHS Healthcare Services. You can call 111 anytime  when you need medical help fast but itís not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.


Your local Pharmacist may be able to help
Make the most of your appointment
Doctors spend on average 10 minutes with each patient. Once you've got an appointment, plan ahead to make sure that you cover everything you want to discuss.

Before you see the doctor write down when your symptoms started and what makes them better or worse. Please try to provide as much information as you can.

When you see the doctor, bring a friend or relative if you're worried. Research shows that we forget half of what we're told by the doctor when we're stressed, so having a friend with you can help.

Be honest about what you think may be causing the problem, and donít be embarrassed. Your doctor will have seen and heard it all before.
Be clear about what you want the doctor to do, such as refer you to a specialist or prescribe a different medication. Be assertive if you need to, but always be polite.

Ask the doctor to repeat and explain anything you donít understand. If there are words you donít understand, ask what they mean or get the doctor to write them down so that you can look them up later.
If you and your GP decide you need to be referred for specialist tests or treatment, you usually have a right to choose which hospital you go to.
Click the PDF (left) to download information about our appointments system
Click the PDF (left) to download information about using Systm  Online to book your appointments and order prescriptions
The Surgery,
Manlake Avenue,
DN15 9TA
Telephone: (01724) 732202.
Fax: (01724) 734992
The Surgery,
Norfolk Avenue,
DN15 9EW
Telephone: (01724) 720202.
Fax: (01724) 721946

What are the Fact Sheets for?
The Self Care Forum Fact Sheets for common ailments aim to help clinicians and patients discuss issues around self care within the practice consultation and especially how to handle the symptoms in the future. They provide patients with information around:

Useful facts
What patients can expect to happen (the natural history)
What people can do to help themselves Ė now and in the future
When to seek medical help (the Ďred flagsí)
Where to find out more
We have one Nurse Practitioner working at the practice. Nurse Practitioners are able to prescribe certain medications for you.

Our Nurse Practitioner Chris Oliver is available Monday - Friday at Winterton and Burton Surgery and is able to deal with the following conditions:
Skin Problems
Sore Throats
Chest Infections
Urine Infections
Diarrhoea and Sickness
Vaginal Discharge/Irritation
Eye Infections & Foreign Bodies in the Eye
Insect Bites/Stings
Hay Fever
Emergency Contraception

Children and Babies
Feeling Tired all the Time
Depression / Low Mood
Dizziness / Light Headedness
Abdominal Pain / Back Pain
Women's Health / HRT / Menopause
Nail Problems
Breast Pain / Breast Lumps
Indigestion / Dyspepsia
Cyst / Boils / Lumps & Bumps
Joint Pain / Arthralgia
.. and other Minor Illnesses

If you are suffering with any of the conditions mentioned, please contact Winterton or Burton Surgery and book an appointment with a Nurse Practitioner

You can also book an appointment with the Nurse Practitioner using our 24 hour automated telephone system. Dial 01724 732202 as normal and press "1" from the menu when prompted to access the system and follow the simple instructions

We employ one nurse practitioner, 3 practice nurses and 3 health care assistants to provide a comprehensive range of nursing services.

They will assist the doctors with various operations and procedures.  In addition we have a surgical nurse and surgical health care assistant who work in our purpose built surgical unit.

If you have any queries or complaints about the practice nursing services, please contact the Practice Manager.
If you take antibiotics when you do not need them, you could be helping to make bacteria resistent to them. It means that the drugs can no longer kill the bacteria they are meant to fight. Your GP will advise when it is appropriate to take antibiotics
It is not a case of the receptionists being

The reception staff are members of the practice team and it has
been agreed they should ask patients Ďwhy they need to be seení. 
Reception staff are trained to ask certain questions in order to
ensure that you receive
the most appropriate medical care,
from the most appropriate health professional,
at the most appropriate time

Receptionists are asked to collect brief
information from patients:

1. To help doctors prioritise house visits and phone calls
2. To ensure that all patients receive the appropriate level of care
3.To direct patients to see the nurse or other health professional
rather than a doctor where appropriate.

Reception staff, like all members of the
team, are bound by confidentiality rules

Any information given by you is treated strictly confidentially.
The Practice would take any breach of confidentiality
very seriously and deal with accordingly.
You can ask to speak to a receptionist in private away
from reception.
However if you feel an issue is very private and do not
wish to say what this is then this will be respected.

Thank you for your support
Why does the receptionist
need to ask whatís wrong
with me?


If you require a translator or a basic sign language interpreter during your consultation, please inform the receptionist when booking your appointment who will arrange this for you.
Click the icon below to access the SystmOnline log on page:
Appointments Online
You can book routine GP appointments and cancel any existing appointments you may have online, 24 hours a day, 7 days a week.

To use this service, ask reception for details and request your unique username and password. To obtain your username and password you will need to present two forms of identification to the receptionist (One photo ID and one form of ID confirming your home address). Click on link below for further information
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