The Surgery, Norfolk Avenue, Burton-upon-Stather, DN15 9EW
Telephone: (01724) 720202.
The Surgery, Manlake Avenue, Winterton, Scunthorpe DN15 9TA
Telephone: (01724) 732202.
COMPLIMENTS OR CONCERNS
The views and concerns of our patients are very important to us. If anyone has a concern, our aim is to ensure that it is dealt-with quickly and resolved to everyone's satisfaction.
Practice Complaints Procedure
If patients do have any concerns, in the first instance they should get in touch with a member of our reception team who will try to help sort the matter out for you. If the matter remains unresolved you can ask to speak to supervisory staff.
If you feel it may be better to make a written complaint you may write to us about it. If you are complaining on behalf of someone you MUST also send a signed an dated consent letter which clearly indicates that the patient authorises you to handle the complaint on their behalf.
If you feel that you have received good service and would like to compliment the staff involved, we would be delighted too pass on remarks. If you have any comments or suggestions, please drop us a line or call the surgery and speak to one of our reception staff who will inform the Practice Manager.
COMPLAINTS PATIENT LEAFLET
For full information on our complaints procedure, please download our Patient Complaints Leaflet below.
What is ICAS?
ICAS stands for the Independent Complaints Advocacy Service. It is a free and confidential service that is independent of the NHS and tailored to individual client need.
Patients who want and are able to raise their concerns are empowered to do so.
Patients with more complex needs have access to specialist advocates who can support them through the official complaints process.
How can ICAS help you?
An experienced worker, known as an Advocate, can
help you to write letters to the right people
prepare you for and go to meetings with you
help you explore your options at every stage of the complaint
answer questions to help you make decisions
If you would like the support of an ICAS advocate, please contact us
Ground Floor Suite
T: 0300 456 8349
F: 0148 230 4283
Click HERE for the ICAS website
Patients Rights & pledges
Responsibilities of patients and the public and staff
Staff Rights and NHS pledges to staff
Clock HERE to access information
THE HANDBOOK TO
The NHS Constitution
for England March 2010
Click the PDF icon left to view the Handbook to the NHS Constitution. This may be downloaded to your computer or printed
Have Your Say
If you have any constructive suggestion to help us provide a better service, please get in touch. You can write to the Practice Manager or complete the on-line suggestion box opposite
Winterton Medical Practice
Dr Patricia A Webster (F) MBChB MRCGP DRCOG
Dr Mohan P Sarvesvaran (M) MS FRCS
Dr Neveen Samuel (F) MBBS LRCP DRCOG DFFP DCH MRCGP
Dr Andrew Clark (M) MBChB MRCGP DRCOG DFFP DCH
Dr Rebecca Clark (F) MBChB MRCGP DRCOG DFFP DCH
Salaried GP: Dr Smarajit Roy (M) MBBS MRCGP
Practice Manager Gail Holland
Assistant Practice Manager: Jackie Smith
Nurse Practitioner: Sue Colvin SRN
Bsc(Honours) Diploma in Asthma/COPD/Diabetes/CHD
Dispensary Manager: Paula Webb
What can PALS do to help?
The Patient Advice and Liaison Service aims to:
Listen to your concerns, suggestions and queries
Advise and support patients, their families and carers
Inform about local NHS services and how to access them
Help resolve concerns and sort out problems on your behalf
CALL: 01652 251125
Healthwatch North Lincolnshire is the new, independent consumer champion for health and social care. Our job is to give children, young people and adults a powerful voice locally to help you get the best out of health and social care services in your area.
Healthwatch North Lincolnshire will:-
·Provide information and advice to the public about accessing health and social care services
·NHS complaints advocacy
·Involve local people in the provision, monitoring and commissioning and of local services
If this is something you are interested in or need information, please contact us at:-
Telephone: 01724 844986, a local free phone number, for health and social care enquiries will be coming soon
Address:Healthwatch North Lincolnshire Unit 25 Queensway Business Centre Dunlop Way Scunthorpe DN16 3RN