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The views and concerns of our patients are very important to us. If anyone has a concern, our aim is to ensure that it is dealt-with quickly and resolved to everyone's satisfaction.

Practice Complaints Procedure
If patients do have any concerns, in the first instance they should get in touch with a member of our reception team who will try to help sort the matter out for you. If the matter remains unresolved you can ask to speak to supervisory staff.

If you feel it may be better to make a written complaint you may write to us about it. If you are complaining on behalf of someone you MUST also send a signed an dated consent letter which clearly indicates that the patient authorises you to handle the complaint on their behalf.

Complimentary Remarks/Suggestions
If you feel that you have received good service and would like to compliment the staff involved, we would be delighted too pass on  remarks. If you have any comments or suggestions, please drop us a line or call the surgery and speak to one of our reception staff who will inform the Practice Manager.

For full information on our complaints procedure, please download our Patient Complaints Leaflet below.
What is ICAS?
ICAS stands for the Independent Complaints Advocacy Service. It is a free and confidential service that is independent of the NHS and tailored to individual client need.

Patients who want and are able to raise their concerns are empowered to do so.

Patients with more complex needs have access to specialist advocates who can support them through the official complaints process.

How can ICAS help you?
An experienced worker, known as an Advocate, can
help you to write letters to the right people
prepare you for and go to meetings with you
help you explore your options at every stage of the complaint
answer questions to help you make decisions

If you would like the support of an ICAS advocate, please contact us

Ground Floor Suite
Studio 700
Princess Street
T: 0300 456 8349
F: 0148 230 4283

Click HERE for the ICAS website
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Have Your Say

If you have any constructive suggestion to help us provide a better service, please get in touch.  You can write to the Practice Manager or complete the on-line suggestion box opposite
                 What can PALS do to help?

The Patient Advice and Liaison Service aims to:

Listen to your concerns, suggestions and queries
Advise and support patients, their families and carers
Inform about local NHS services and how to access them
Help resolve concerns and sort out problems on your behalf

               CALL: 01652 251125

Healthwatch North Lincolnshire is the new, independent consumer champion for health and social care. Our job is to give children, young people and adults a powerful voice locally to help you get the best out of health and social care services in your area.

Healthwatch North Lincolnshire will:-
+Provide information and advice to the public about accessing health and social care services
+NHS complaints advocacy
+Involve local people in the provision, monitoring and commissioning and of local services
If this is something you are interested in or need information, please contact us at:-
Telephone:  01724 844986, a local free phone number, for health and social care enquiries will be coming soon

Address:Healthwatch North Lincolnshire
Suite 36-37
Normanby Gateway  Scunthorpe  DN15 9YG

Did you know you can now have your say to help
improve more services across the NHS?
The Friends & Family Test is about giving patients the opportunity to provide quick feedback on their care and treatment experience. It's already in use in many parts of the NHS and is expanding to a lot more.
You can say what is going well and what can be improved so that people who make decisions about local healthcare can take your views into account.
It doesn't take long and you don't need to give your details on your feedback form.
Look for details in the reception or waiting room. You can ask a member of staff how you can take part or find out more online.
Would you recommend us
to your friends & family?
Have Your Say
to Improve Your Healthcare
The NHS Constitution
for England March 2010
Click the PDF icon left to view the Handbook to the NHS Constitution. This may be downloaded to your computer or printed
Patients Rights & pledges
Responsibilities of patients and the public and staff
Staff Rights and NHS pledges to staff

Clock HERE to access information
REPORT December 2018

Extremely Likely or Likely
to recommend Winterton surgery to friends and family

Extremely Likely or Likely
to recommend Burton surgery to friends and family
Based on feedback received in December 2018
The Surgery,
Manlake Avenue,
DN15 9TA
Telephone: (01724) 732202.
Fax: (01724) 734992
The Surgery,
Norfolk Avenue,
DN15 9EW
Telephone: (01724) 720202.
Fax: (01724) 721946
Double click to edit

Anyone who wishes to provide information can call the NHS Fraud and Corruption Reporting Line anonymously on 0800 028 4060.

This line can be used to report suspected fraud against the Department of Health and its arms-length bodies as well as the NHS.

Alternatively, information can be given in confidence online through NHS Protect's online form at the web page (right)
This is just one of the ways you can help us tackle crime against the health service. NHS Protect is the national body which leads the fight against crime affecting the NHS and the wider health service.

NHS Fraud and Corruption Reporting Line