The Surgery,
Norfolk Avenue,
Burton-upon-Stather,
DN15 9EW
Tel: (01724) 720202.
Fax: (01724) 721946
The Surgery,
Manlake Avenue,
Winterton,
DN15 9TA
Tel: (01724) 732202.
Fax: (01724) 734992
Winterton Medical Practice
NHS
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GET THE MOST FROM YOUR
DOCTOR APPOINTMENT
The  doctors offer a high standard of care with a flexible appointment system between 9.00 am and 6.00 pm by appointment enabling in most cases being able to book between 2 days and 4 weeks in advance. Urgent cases will be triaged the same day to ensure the most appropriate management is undertaken.

Make the most of your appointment

Doctors spend on average 10 minutes with each patient. Once you've got an appointment, plan ahead to make sure that you cover everything you want to discuss.

Before you see the doctor write down when your symptoms started and what makes them better or worse. Please try to provide as much information as you can.

When you see the doctor, bring a friend or relative if you're worried. Research shows that we forget half of what we're told by the doctor when we're stressed, so having a friend with you can help.

Be honest about what you think may be causing the problem, and donít be embarrassed. Your doctor will have seen and heard it all before.

Be clear about what you want the doctor to do, such as refer you to a specialist or prescribe a different medication. Be assertive if you need to, but always be polite.

Ask the doctor to repeat and explain anything you donít understand. If there are words you donít understand, ask what they mean or get the doctor to write them down so that you can look them up later.

If you and your GP decide you need to be referred for specialist tests or treatment, you usually have a right to choose which hospital you go to.
 
GUIDE 
HOW TO BOOK YOUR APPOINTMENT ONLINE
Patients can register for Systmonline. Once registered you can book appointments and order prescriptions via the internet. Your detailed coded clinical record is available as standard now and you have the option to request access to your full clinical record.

To do this please ask at reception and bring a form of ID with you so that we can verify your identity.  You can download the registration form below - but must bring this to the surgery with a form of ID as listed on the bottom of the registration form.

You will be given a username and password for the online service. Once registered please click on the link below.
COMMUNITY PHARMACY
Minor Ailments


 
In case of medical emergency - dial 999
Winterton Medical Practice
Manlake Avenue, Winterton, Scunthorpe DN15 9TA  Tel: (01724) 732202. Fax: (01724) 734992
Norfolk Avenue,    Burton-upon-Stather,   DN15 9EW Tel: (01724) 720202. Fax: (01724) 721946

  APPOINTMENT TYPE

  INFORMATION
 
 
ROUTINE GP APPOINTMENTS

    Generally available within 3 working and 10 minutes long.

NURSE PRACTITIONER APPOINTMENTS
   
    Available daily
    Booked on the day
    Can also be booked in advance.
    Wide range of illnesses can be seen

   EMERGENCY CARE PRACTITIONER
  
    Available daily
    Booked on the day
    Wide range of illnesses can be seen
   

   MEDICATION REVIEWS
 
    Available daily
    Booked on the day
    Pharmacist or Practice Nurse

   TELEPHONE APPOINTMENTS

    Pre-bookable to discuss test results and follow-up care
    This is not a triage service

   URGENT APPOINTMENTS
    
   Triage Call-back Service by Emergency Care Practitioner (ECP)
   Most appropriate care determined
   On-the-day appointments, if appropriate, for urgent cases
   For conditions that have developed or deteriorated recently
   Shorter than routine appointments
When You Call the Practice
Why does the receptionist need to ask what's wrong with me?

Our reception staff are members of the practice team and it has been agreed they should ask patients Ďwhy they need to be seení. 

They are trained to ask certain questions in order to ensure that you receive the most appropriate medical care, from the most appropriate health professional, at the most appropriate time.

Receptionists are asked to collect brief information:
1. To help doctors prioritise house visits and phone calls
2. To ensure all patients receive the appropriate level of  care
3. To help consideration appropriate involvement of:

Nurse
Pharmacy
Well-being Service
Sexual Health Services
Support Groups
Mental Health Services

Reception staff, like all members of the team, are bound by confidentiality rules. Any information given by you is treated strictly confidentially. The Practice would take any breach of confidentiality very seriously and deal with accordingly.

You can ask to speak to a receptionist in private away from reception.  However if you feel an issue is very private and do not wish to say what this is, then this will be respected.

Thank you for your support
Everyone can go to their pharmacy for free advice or to buy medicines for minor illnesses,

However there is a Minor Ailments scheme operating within North Lincolnshire for anyone who does not pay for their prescriptions.

The pharmacy team will be able to give advice and medicines free of charge for certain conditions without the need to see a doctor
You must be registered with a local GP, don't pay for your prescriptions and are suffering from the specified conditions.

Where appropriate, the pharmacy team will provide appropriate free medications for those eligible for free NHS Prescriptions. Those not eligible for free prescriptions can still buy medications over the counter/ recive advice from the pharmacy team.
Nurse Practitioners

We have 2 Nurse Practitioner working at the practice. Nurse Practitioners are able to prescribe certain medications for you.


Our Nurse Practitioners Chris Oliver and Ann McInnes  are available Monday - Friday at Winterton and Burton Surgery and are able to deal with the following conditions:

Coughs
Colds
Earaches
Skin Problems
Sore Throats
Chest Infections
Urine Infections
Diarrhoea and Sickness
Vaginal Discharge/Irritation
Eye Infections & Foreign Bodies in the Eye
Insect Bites/Stings
Hay Fever
Emergency Contraception

Gout
Contraception
Children and Babies
Feeling Tired all the Time
Depression / Low Mood
Headaches
Dizziness / Light Headedness
Abdominal Pain / Back Pain
Women's Health / HRT / Menopause
Nail Problems
Breast Pain / Breast Lumps
Indigestion / Dyspepsia
Cyst / Boils / Lumps & Bumps
Joint Pain / Arthralgia
.. and other Minor Illnesses


If you are suffering with any of the conditions mentioned, please contact Winterton or Burton Surgery and book an appointment with a Nurse Practitioner

You can also book an appointment with the Nurse Practitioners using our 24 hour automated telephone system. Dial 01724 732202 as normal and press "1" from the menu when prompted to access the system and follow the simple instructions
DOCTOR at WINTERTON
Monday - Friday
Receptionist available by telephone for urgent calls from 8am.    Surgery opening times are 8.30 am to 6.30pm.
Monday to Friday
Appointments available
9am to 12 noon and 3.00pm to 6.00pm DAILY
Closed for lunch 1.00pm to 2.00pm
DISPENSARY at WINTERTON
Monday to Friday
DISPENSING
Winterton Dispensary - Opening Hours
9.00am to 1.00pm and 2.00pm to 6.00pm DAILY
DOCTOR at BURTON upon STATHER
Monday 9.00 am to 1.00pm    3.00pm to 5.00pm
Tuesday 9.00 am to 1.00pm   CLOSED PM
Wednesday 9.00 am to 1.00pm    3.00pm to 5.00pm
Thursday 9.00 am to 1.00pm    3.00pm to 5.00pm
Friday 9.00 am to 1.00pm    3.00pm to 5.00pm
  For appointments at Burton upon Stather Tel: (01724) 720202 during office hours
DISPENSARY at BURTON upon STATHER
Monday 9.00 am to 1.00 pm  2.00 to 5.30pm
Tuesday 9.00 am to 1.00 pm  CLOSED PM
Wednesday 9.00 am to 1.00 pm  2.00 to 5.30pm
Thursday 9.00 am to 1.00 pm  2.00 to 5.30pm
Friday 9.00 am to 1.00 pm  2.00 to 5.30pm
  Telephone number during opening hours:  (01724) 732202.
For URGENT advice when surgery closed telephone 111


The medical centre makes 50% of available GP appointments to be booked up to four weeks in advance. Every effort is made by the practice to arrange an appointment with the doctor of your choice.


The remaining appointments are made available for the patient with an acute condition that requires the same-day attention of a  doctor. The practice is not always able to offer the doctor of your choice with a same day booking and you will have to see the doctor who is available on the day. 

It is advisable to ring between 8.30 and 9.30 am to book a same day GP appointment.

When possible, please make your appointment for a morning surgery as it is easier to organise pathology tests and referrals to other services outside of the practice. It also leaves time in the evening for those who are at work during the day.

Due to the unpredictable nature of the patient and their problem this may take longer to resolve than expected and there are times when a surgery may run behind schedule and you may have to wait.

We are sorry for these delays and try our best to prevent them.

Advice on Booking  GP Appointments at the Surgery
NEW TELEPHONE SYSTEM
PATIENT PARTNER


You can now book, check or change an appointment 24 hours a day, 7 days per week, by using our automated telephone system.  All you need to use this new technology is a touch-tone telephone, your contact telephone number and date of birth.

When you telephone the surgery, select the option for the automated booking service and then follow the simple instructions. It is easy - just listen and follow the options given to you.

NOTE:  Please inform us if you change your telephone numbers - your home and mobile.
APPOINTMENT
CANCELLATIONS


If you cannot keep your appointment, please notify the surgery as soon as possible as we can offer the appointment to someone else.

We have an average of 70 patients per month who do not attend for their appointments. This is equivalent to 3.5  full surgeries.
MINOR INJURIES

Winterton Medical practice DOES NOT provide a minor injuries service. 

If you experience a minor injury please attend the Accident and Emergency department at Scunthorpe General Hospital for treatment.


If you are over 75 years of age and you do not have regular check-ups by the doctor or nurse for any ongoing conditions you can telephone the surgery for a consultation to discuss any health issues you may have.

Please ask reception to book you for an over 75 health check.
OVER 75 CHECK
The Clinical Pharmacist performs medication reviews - please enquire at reception to book your review with the clinical pharmacist.
CLINICAL  PHARMACIST
Medication
Reviews
Call or telephone during office hours.  Please book a separate appointment for each member of the family who is coming.  GP Appointments are 10 minutes duration in general, so for more complex or multiple problems you may need to make 2 appointments.

It is normally possible to offer an appointment with a doctor for non-urgent cases within 24 hours.

If you wish to see a particular doctor, it is advisable to make an appointment well in advance.

In accordance with the Patientís Charter, urgent cases will be seen that day by the duty doctor.

Broadly speaking urgent cases are serious, sudden and severe conditions that have arisen recently, which will not wait until you can see your usual doctor.  Urgent appointments on the same day are reserved for these cases so please expect to make a routine appointment up to 3 days in advance.

Same day appointments for minor illnesses are also available with our Nurse Practitioner.

The main surgery for this medical practice is at Winterton
.

A range of procedures are provided at the Winterton Surgery and it may be necessary for patients living in the surrounding villages to travel to Winterton on occasions to access these services, eg surgical, immunisation and baby clinics.

It will always be necessary for patients to travel to Winterton for treatment when the Burton Surgery is closed, eg on Tuesday afternoons. Winterton Surgery telephone no: 01724 732202.
NHS 111 makes it easier for you to access local NHS HEALTHCARE SERVICES. You can call 111 when you need medical help fast but itís not a 999 emergency.

NHS 111 is a fast and easy way to get the right help, whatever the time. You can also dial 111 when the surgery is closed
Winterton Medical Practice
OPENING HOURS

PRE-BOOKABLE APPOINTMENTS AT EVENINGS & WEEKENDS

Patients who are registered at this practice can
now    book an appointment to see a range of
clinicians including GPs and nurses
on weekday evenings (after 6.30pm)
or at the weekends (on Saturday & Sunday).

Appointments will either take place at this practice or at
another NHS setting nearby.

Talk to the practice receptionist to book an appointment.

An appointment can be made by ringing
01430 430318
or calling into the practice in person.

NHS 111 makes it easier for you to access local NHS HEALTHCARE SERVICES. You can call 111 when you need medical help fast but itís not a 999 emergency.

NHS 111 is a fast and easy way to get the right help, whatever the time. You can also dial 111 when the surgery is closed

  PHONE ACCESS
TO DOCTORS & NURSES


Phone consultations during morning and evening surgeries.

Should you wish to speak to a doctor or a nurse to seek advice or guidance with a particular problem you will be given a time when the doctor or nurse will ring you back

We ask you to keep your telephone line clear for ten minutes either side of the appointed time and listen out for the telephone ringing.
Local Services - self care, pharmacy, Your GP, Out of Hours GP, Urgentg Care Centres
WEBSITE MENU
      TRANSLATOR OR
      SIGN LANGUAGE

If you require a translator or a basic sign language interpreter during your consultation, please inform the receptionist when booking your appointment who will arrange this for you.
Winterton Medical Practice, Manlake Avenue, Winterton DN15 9TA Telephone 01724732202.  Winterton Medical Practice, Norfolk Avenue, Burton-upon-Stather DN15 9EW. Telephone 01724720202
Winterton Medical Practice, Manlake Avenue, Winterton DN15 9TA Telephone 01724732202.  Winterton Medical Practice, Norfolk Avenue, Burton-upon-Stather DN15 9EW. Telephone 01724720202
Local Services - self care, pharmacy, Your GP, Out of Hours GP, Urgentg Care Centres
PRACTICE NURSES
We employ three nurse practitioners, 3 practice nurses and 3 health care assistants to provide a comprehensive range of nursing services.

They will assist the doctors with various operations and procedures.  In addition we have a surgical nurse and surgical health care assistant who work in our purpose built surgical unit.

If you have any queries or complaints about the practice nursing services, please contact the Practice Manager.
If you take antibiotics when you do not need them, you could be helping to make bacteria resistent to them.

It means that the drugs can no longer kill the bacteria they are meant to fight.

Your GP will advise when it is appropriate to take antibiotics
APPOINTMENTS
APPOINTMENT OPTIONS
OUR NURSING TEAM
GENERAL PRACTITIONERS
ON-LINE APPOINTMENTS
In case of medical emergency - dial 999
In case of medical emergency - dial 999
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Winterton
Medical Practice
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