The Surgery,
Norfolk Avenue,
DN15 9EW
Tel: (01724) 720202.
The Surgery,
Manlake Avenue,
DN15 9TA
Tel: (01724) 732202.

Winterton Medical Practice
Winterton Medical Practice
Manlake Avenue, Winterton, Scunthorpe DN15 9TA  Tel: (01724) 732202.
Norfolk Avenue,    Burton-upon-Stather,   DN15 9EW Tel: (01724) 720202.
Would you recommend us
to your family and friends?

We would like your feedback on the care or treatment we give you any time you visit or have contact with the practice.
Friends and Family Test  
How to Complete
We would like your feedback on the care or treatment we give you any time you visit or have contact with the practice. 

Please pick a form up from the surgery or contact us and ask one of the receptionists to complete one for you over the phone.

Did you know you can now have your say to help improve more services across the NHS?
The Friends & Family Test is about giving patients the opportunity to provide quick feedback on their care and treatment experience. It's already in use in many parts of the NHS and is expanding to a lot more.
You can say what is going well and what can be improved so that people who make decisions about local healthcare can take your views into account.
It doesn't take long and you don't need to give your details on your feedback form.
Look for details in the reception or waiting room. You can ask a member of staff how you can take part or find out more online.
NHS 111 makes it easier for you to access local NHS HEALTHCARE SERVICES.

You can call 111 when you need medical help fast but it's not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

You can also dial 111 when the surgery is closed
The views and concerns of our patients are very important to us. If anyone has a concern, our aim is to ensure that it is dealt-with quickly and resolved to everyone's satisfaction.

                                                     Practice Complaints Procedure
If patients do have any concerns, in the first instance they should get in touch with a member of our reception team who will try to help sort the matter out for you. If the matter remains unresolved you can ask to speak to supervisory staff.

If you feel it may be better to make a written complaint you may write to us about it. If you are complaining on behalf of someone you MUST also send a signed and dated consent letter which clearly indicates that the patient authorises you to handle the complaint on their behalf.

If you are not happy with the Practice response to your complaint you can contact NHS England or the Health Service Ombudsman as a last resort.

                                                 Complimentary Remarks/Suggestions

If you feel that you have received good service and would like to compliment the staff involved, we would be delighted to pass on  remarks.

If you have any comments or suggestions, please drop us a line or call the surgery and speak to one of our reception staff who will inform the Practice Manager.

Winterton Medical Practice
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Healthwatch North Lincolnshire is the new, independent consumer champion for health and social care. Our job is to give children, young people and adults a powerful voice locally to help you get the best out of health and social care services in your area.

Healthwatch North Lincolnshire will:-
+Provide information and advice to the public about accessing health and social care services
+NHS complaints advocacy
+Involve local people in the provision, monitoring and commissioning and of local services
If this is something you are interested in or need information, please contact us at:-
Telephone:  01724 844986, a local free phone number, for health and social care enquiries will be coming soon

Address:Healthwatch North Lincolnshire
Suite 36-37
Normanby Gateway  Scunthorpe  DN15 9YG
Local Services - self care, pharmacy, Your GP, Out of Hours GP, Urgentg Care Centres
REPORT June 2020

Extremely Likely or Likely
to recommend Winterton surgery to friends and family

Extremely Likely or Likely
to recommend Burton surgery to friends and family
Based on feedback received in June 2020
In case of medical emergency - dial 999
In case of medical emergency - dial 999
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