When to Request a Home Visit -
Ideally, Call between 9am and 10am
Visiting patients at home is very time consuming - we can see three or four patients in the surgery in the time it takes to see one person at home.
It is often difficult to examine patients at home, difficult to carry out tests and our surgery equipment is obviously not available.
We can give you a much better service if you come to the surgery.
Patients should only request a home visit if they are house-bound, have serious illness and are too poorly to attend the surgery.
Patients with certain severe conditions that can be easily transmitted from person to person may receive special advice on how they may be assessed and treated,
If you lack transport, please ask friends or family to help. We do have evening appointments available when many people have finished work and may be able to bring you.
By making every effort to come to the surgery you help us greatly to provide a better service for all our patients. Visits to patientsí homes will be made at the doctorsí discretion.
Requests should be made between 9.00 am and 10.00 am. Genuine emergencies will be accepted at all times.
We understand that it can often be difficult to attend at the surgery, but we cannot take this into account alone in most cases.
The needs of ALL patients needs to be taken into consideration and we have to use our judgement on priorities.
So that we can more easily identify urgent cases that may need emergency care at the hospital or are in need of an urgent GP assessment, when you ring for a visit please give as much information as possible.
Callers may find the following checklist helpful:
The caller's name and contact information
Patient's name, address, location and contact details
To help prioritise your call please give:
When symptoms started
List of symptoms
How often symptoms being experienced
Names and dosages of medication and when taken
Our Response The call taker will pass all information to the doctor. We may contact you for more information.
One of the following may happen:
Visit to assess the patient
Self treatment advice
Other advice or action, as appropriate
IF THE PATIENT'S CONDITION WORSENS AFTER YOU HAVE SPOKEN TO US, PLEASE CALL US BACK FOR A REASSESSMENT, CONTACT NHS 111- IF THE SURGERY IS CLOSED.
IN AN EMERGENCY AT ANY TIME- DIAL 999
CALL NHS 111 if you need medical help fast but are not in a life-threatening situation.
The easy to remember, free to call number is being introduced across England to help reduce the pressure on A & E departments and the 999 service. Available 24 hours a day, 365 days a week, the service is for people who aren't sure if they need to go to A & E, don't have a GP to call or generally need reassurance and advice
On dialling 111 a team of fully-trained advisers and experienced nurses who will assess your condition and direct you to the local service that can help you best, when you need it.
There are now only three numbers you need to know: your GP surgery, 111 for urgent healthcare advice and 999 for life-threatening emergencies.
AVAILABLE 24 HOURS A DAY, 365 DAYS A YEAR CALLS ARE FREE FROM LANDLINES AND MOBILES
When to use it You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
You need medical help fast but it's not a 999 emergency.
You think you need to go to A & E or need another NHS urgent care service.
You don't know who to call or you don't have a GP to call.
You need health information or reassurance about what to do next.
For less urgent health needs, contact your GP in the usual way.
For immediate, life-threatening emergencies, continue to call 999
When you call 111 you will be assessed, given advice and directed straight away to the local service that helps you best. That could be an out of hours doctor, walk-in centre or urgent care centre, community nurse, emergency dentist or late opening chemist.
There are times when recognising the symptoms of a serious emergency can save a life.
Your prompt action could make all the difference - not just in terms of alerting the emergency services but in taking appropriate action until a health professional arrives.
STROKE ACT FAST FACE-ARMS-SPEECH-TIME
Has their face fallen on one side? Can they smile?
Can they raise both arms & keep them there?
Is their speech slurred? Time to call 999 if you see any single one of the above signs
Consult a local pharmacist Your local pharmacist is qualified to advise you on how to treat minor illnesses. They can suggest over the counter medication or refer you to a doctor, if necessary.
Online consultation If your condition is not urgent or serious, consider an online consultation.
Care & Suport
Surgery Appointment If possible, please try to come into the surgery. Appointments are available during evenings and weekends.
Emergency ambulance responses or attendance at the accident and emergency departments should be reserved for genuine emergencies and not be used simply because you can not get an appointment or visit from your GP IF UNSURE
CALL THE SURGERY
NHS 111 makes it easier for you to access local NHS HEALTHCARE SERVICES. You can call 111 when you need medical help fast but itís not a 999 emergency.
NHS 111 is a fast and easy way to get the right help, whatever the time.
You can also dial 111 when the surgery is closed
ALTERNATIVES TO A GP VISIT
NHS 111 24/7 ADVICE 365 DAYS A YEAR
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