Suspected Covid-19

This leaflet is for patients with suspected coronavirus who have not been admitted to hospital and will be isolating at home.

IMPORTANT MESSAGES

BOOKED APPOINTMENTS & COVID

If you have a face to face appointment booked and experience any Covid19 symptoms (new cough, temperature, loss of taste and/or smell) then please do not attend your appointment, instead please contact the practice by telephone so your appointment can be rearranged.

REMOTE APPOINTMENT BOOKINGS

Due to the Covid19 pandemic we have had to disable a number of our remote appointment booking options.  As a result, we have experienced higher call volumes which has meant that patients have found it more difficult to get through to the practice by telephone. 

We wanted to send our apologies for this and assure you that we are here to answer your calls and ask that if you are held in a queue that you bear with us and your call will be answered as soon as possible. You can also contact the practice and raise any queries via our online consultation service to alleviate pressure on our phone lines, you can access this service via the link below:-

COVID-19 SYMPTOMS - SELF ISOLATION

If a member of your household is experiencing Covid19 symptoms and self-isolating then you also should be isolating. If you are in this position could we please ask that you don’t attend the practice for any reason and instead if you need to speak to us please contact us bytelephone or use our online consultation facility vis the button below.

If you have an appointment booked during the self-isolation period could you contact the practice prior to your appointment to rearrange this following your self-isolation period. Thank you

ACCESSING THE PRACTICE

Due to the Covid19 pandemic and the restrictions in force, could we ask that you don’t attend the practice in person unless you are calling to attend an appointment or collect a prescription. Could we ask that you contact the practice by telephone if possible for any other matter or use the practice online consultation service to raise any queries. Please see details of the On-line 24/7  access below. See also our ONLINE SERVICES page

24/7 ONLINE ACCESS

You can contact the surgery 24/7 using our Klinik system which can be accessed by clicking the button below or via the pop-up at the bottom of the page. You must be a patient at the practice, but you do not need logon details to access the service.  

We aim to review all routine queries that are submitted before 3:30 pm on the same working day, however we may not contact you the same day. 

Clinically urgent queries will be prioritised, but we may ask you to contact 111, or A&E if necessary. All queries submitted after 3:30 pm, or outside working hours, will be reviewed the next working day.

Important!

If your matter is urgent and outside working hours please contact 111.  If severe, please consider attending A&E or Calling 999.

COLLECTING PRESCRIPTIONS

Please note when collecting your prescription the practice is operating a one-in one-out system, so you may need to wait outside for a short while until we are available to attend to you. Could we therefore ask to avoid patients waiting too long outside at busier times that you try and collect your prescription during quieter periods, at Burton the best time would be between 12 noon and 1 pm and 4.30 – 5.30 pm.  At Winterton during 12 noon and 1 pm, 2 pm – 3 pm and 5 pm – 6 pm. Thank you for your cooperation.