HOME Winterton Medical Practice
All are welcome, regardless of age, sex, race, gender re-assignment, status, disability, religion or belief, sexual orientation, marriage, civil partnership status, pregnancy or maternity.
Please follow national guidance on Covid-19 Coronavirus and do not come to the surgery if you have symptoms or live with someone who does. You can check symptoms and learn about what to do by clicking the red COVID 19 box below.
Dear Patient
The COVID pandemic has changed our lives in many ways, and this includes the way we see our GPs and other practice staff.
Despite the huge pressures on the NHS, your GP practice has remained open throughout the pandemic. However, the way your GP is working has changed – this includes making use of phone, video and online consultations where possible to reduce any unnecessary face to face contact. This approach has been taken locally and nationally, and is aimed at minimising the risk ofinfection to you, other patients and your GP staff where possible.
Primary care is working as a team to ensure that you speak
to/see the right person at the right time. This may mean that a more appropriate person for your health needs is a physiotherapist, a nurse, a pharmacist or a mental health worker – by contacting your practice by phone or online first, this allows the staff to signpost you to the most appropriate healthcare worker.
This does not mean practices have stopped face-to-face appointments, and they continue to be offered where safe and necessary. There will always be a need for some patients to see their GP or another clinician in person, and where it is safe to do so and clinically appropriate practices will always ensure this is facilitated.
Practices also remain committed to making sure their services
are accessible to those without access to digital consultations, or who struggle to use technology.
If you have any health concerns, please don’t ignore them. You can seek medical advice in different ways including the use of NHS 111 (online and phone), your GP practice or your pharmacist.
If you have a face to face appointment booked and experience any Covid19 symptoms (new cough, temperature, loss of taste and/or smell) then please do not attend your appointment, instead please contact the practice by telephone so your
appointment can be rearranged.
Due to the Covid19 pandemic we have had to disable a number of our remote appointment booking options. As a result, we have experienced higher call volumes which has meant that patients have found it more difficult to get through
to the practice by telephone.
We wanted to send our apologies for this and assure you that we are here to answer your calls and ask that if you are held in a queue that you bear with us and your call will be answered as soon as possible. You can also contact the practice and raise any queries via our online consultation service to alleviate pressure on our phone lines, you can access this service via the link below:-
If a member of your household is experiencing Covid19 symptoms and self-isolating then you also should be isolating. If you are in this position could we please ask that you don’t attend the practice for any reason and instead if you need
to speak to us please contact us bytelephone or use our online consultation facility vis the button below.
If you have an appointment booked during the self-isolation period could you contact the practice prior to your appointment to rearrange this following your self-isolation period. Thank you
Due to the Covid19 pandemic and the restrictions in force, could we ask that you don’t attend the practice in person unless you are calling to attend an appointment or collect a prescription. Could we ask that you contact the practice
by telephone if possible for any other matter or use the practice online consultation service to raise any queries, you can access this facility via the link below:
Thank you
Please note when collecting your prescription the practice is operating a one-in one-out system, so you may need to wait outside for a short while until we are available to attend to you. Could we therefore ask to avoid patients waiting
too long outside at busier times that you try and collect your prescription during quieter periods, at Burton the best time would be between 12 noon and 1 pm and 4.30 – 5.30 pm. At Winterton during 12 noon and 1 pm, 2 pm – 3
pm and 5 pm – 6 pm. Thank you for your cooperation.
Fast access to key features
It is important that patients report adverse reactions and events in relation the medicines, vaccines or medical devices to the Medicines & Healthcare Products Regulatory Agency. This will be key in the case of the deployment of covid-19 vaccinations. However, any reaction to any medicine that has been used for patients with covid-19 should be reported. There is also a seperate reporting tool for non-covid adverse reactions.
