WINTERTON MEDICAL PRACTICE  -  WELCOME

Winterton Medical Practice

Winterton & Burton upon Stather

Welcome to Winterton Medical Practice in North Lincolnshire.

Welcome to Winterton Medical Practice

All are welcome, regardless of age, sex, race, gender re-assignment, status, disability, religion or belief, sexual orientation, marriage, civil partnership status, pregnancy or maternity.

Covid-19 VACCINES

Most people will be aware of the news about the approval of various Covid-19 Vaccines - including Pfizer Biontech and Astra Zenica

This is very welcome news and we will be working with our NHS and council colleagues to get the vaccine to those eligible as soon as it is available.

Patients will be contacted when the vaccine is available to them.  Please do not contact your GP practice regarding the COVID vaccine.

Covid-19 Coronavirus Information

Please follow national guidance on Covid-19 Coronavirus and do not come to the surgery if you have symptoms or live with someone who does. You can check symptoms and learn about what to do by clicking the red COVID 19 box below.

NHS Advice on Accessing your GP Surgery

The NHS video below gives advice on accessing your GP surgery. You will also find specific information on this page and on our Appointment  and  Newsroom pages.

    Suspected Covid-19

    This leaflet is for patients with suspected coronavirus who have not been admitted to hospital and will be isolating at home.

    Covid-19 Vaccinations

    The NHS will get in touch when it's your turn to be vaccinated.

    WEBSITE

    Important Message

    Dear Patient

    The COVID pandemic has changed our lives in many ways, and this includes the way we see our GPs and other practice staff.

    Despite the huge pressures on the NHS, your GP practice has remained open throughout the pandemic. However, the way your GP is working has changed – this includes making use of phone, video and online consultations where possible to reduce any unnecessary face to face contact. This approach has been taken locally and nationally, and is aimed at minimising the risk ofinfection to you, other patients and your GP staff where possible.

    Primary care is working as a team to ensure that you speak
    to/see the right person at the right time. This may mean that a more appropriate person for your health needs is a physiotherapist, a nurse, a pharmacist or a mental health worker – by contacting your practice by phone or online first, this allows the staff to signpost you to the most appropriate healthcare worker.

    This does not mean practices have stopped face-to-face appointments, and they continue to be offered where safe and necessary. There will always be a need for some patients to see their GP or another clinician in person, and where it is safe to do so and clinically appropriate practices will always ensure this is facilitated.

    Practices also remain committed to making sure their services
    are accessible to those without access to digital consultations, or who struggle to use technology.

    If you have any health concerns, please don’t ignore them. You can seek medical advice in different ways including the use of NHS 111 (online and phone), your GP practice or your pharmacist.

    IMPORTANT MESSAGES

    BOOKED APPOINTMENTS & COVID

    If you have a face to face appointment booked and experience any Covid19 symptoms (new cough, temperature, loss of taste and/or smell) then please do not attend your appointment, instead please contact the practice by telephone so your appointment can be rearranged.

    REMOTE APPOINTMENT BOOKINGS

    Due to the Covid19 pandemic we have had to disable a number of our remote appointment booking options.  As a result, we have experienced higher call volumes which has meant that patients have found it more difficult to get through to the practice by telephone. 

    We wanted to send our apologies for this and assure you that we are here to answer your calls and ask that if you are held in a queue that you bear with us and your call will be answered as soon as possible. You can also contact the practice and raise any queries via our online consultation service to alleviate pressure on our phone lines, you can access this service via the link below:-

    COVID-19 SYMPTOMS - SELF ISOLATION

    If a member of your household is experiencing Covid19 symptoms and self-isolating then you also should be isolating. If you are in this position could we please ask that you don’t attend the practice for any reason and instead if you need to speak to us please contact us bytelephone or use our online consultation facility vis the button below.

    If you have an appointment booked during the self-isolation period could you contact the practice prior to your appointment to rearrange this following your self-isolation period. Thank you

    ACCESSING THE PRACTICE

    Due to the Covid19 pandemic and the restrictions in force, could we ask that you don’t attend the practice in person unless you are calling to attend an appointment or collect a prescription. Could we ask that you contact the practice by telephone if possible for any other matter or use the practice online consultation service to raise any queries. Please see details of the On-line 24/7  access below. See also our ONLINE SERVICES page

    24/7 ONLINE ACCESS

    You can contact the surgery 24/7 using our Klinik system which can be accessed by clicking the button below or via the pop-up at the bottom of the page. You must be a patient at the practice, but you do not need logon details to access the service.  

    We aim to review all routine queries that are submitted before 3:30 pm on the same working day, however we may not contact you the same day. 

    Clinically urgent queries will be prioritised, but we may ask you to contact 111, or A&E if necessary. All queries submitted after 3:30 pm, or outside working hours, will be reviewed the next working day.

    Important!

    If your matter is urgent and outside working hours please contact 111.  If severe, please consider attending A&E or Calling 999.

    COLLECTING PRESCRIPTIONS

    Please note when collecting your prescription the practice is operating a one-in one-out system, so you may need to wait outside for a short while until we are available to attend to you. Could we therefore ask to avoid patients waiting too long outside at busier times that you try and collect your prescription during quieter periods, at Burton the best time would be between 12 noon and 1 pm and 4.30 – 5.30 pm.  At Winterton during 12 noon and 1 pm, 2 pm – 3 pm and 5 pm – 6 pm. Thank you for your cooperation.

    SHORTCUTS

    Fast access to key features

    Logo NHS 111 service. Call 111 when its less than 999.

    Out of Hours

    Ring 111 when the surgery is closed  or when health advice is needed 24/7

    Learn more »
    Image of ambuklance with hyperlink below link to NHS website with information on how to recognise a medical emergency

    EMERGENCIES

    How to recognise a medical  emergency and what to do to save lives 

    Learn more »
    Image of globe with Cob=vid-19 writing. Section has hyperlink to government Covidnineteen information.

    COVID-19

    Latest offical covid-19 coronavius information & advice from official sources

    Learn more »
    System on line logo woth hyperlink below to secure access to system online portal for ordering prescriptions, booking appointments and more

    SYSTMONLINE

    Register, order repeat prescriptions,  book appointments and more.

    Go to Portal »
    Iamge of laptop and hyperlink below to urgent practice announcements and alert messages

    ON LINE 

    Information & links for Online consultations, Systm Online  & more 

    Learn more »

    ALERTS

    Urgent  practice announcements &  alert messages.

    Learn more »

    Hands Face Space

    FRESH AIR

    As the country takes cautious steps out of lockdown, in order to help prevent a large resurgence in cases, please follow the latest government guidelines

    Medicines, Vaccines & Medical Devices

    Adverse Reaction ReportingYellow Card Logo of the  Medicines and Healthcare Regulatory Agency

    It is important that patients report adverse reactions and events in relation the medicines, vaccines or medical devices to the Medicines & Healthcare Products Regulatory Agency. This will be key in the case of the deployment of covid-19 vaccinations. However, any reaction to any medicine that has been used for patients with covid-19 should be reported. There is also a seperate reporting tool for non-covid adverse reactions.